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Create and Manage Autoresponders in CPanel

In this article we'll show you how to configure automatic email response messages. This feature can be very useful in a number of occasions especially in business mailings.

One important detail - when you activate the autoresponder the mail system sends the automatic response but also receives the original mail in your inbox so you will know who has received your message and you can contact that person again if needed.

Create a New Autoresponder

Go to CPanel > Email and click Autoresponders link:

cpanel autoresponder

Click Add Autoresponder button.

cpanel autoresponder

Character Set The Character Set value defaults to utf-8 and you do not have to change it unless having a specific reason to do so.

Interval Enter the interval, in hours, for the autoresponder to wait between responses to the same email address. The autoresponder immediately responds to the first message and if you continue to receive emails from the same sender the autoresponder will send a second response just after that interval is over.

If you set the interval to 0, the system sends an autoresponse to each received email.

Email - enter the email address for which to respond.

From - enter the username to appear in the response.

Subject - enter the subject to appear in the response.

If the message includes HTML tags, select the HTML checkbox.

Body - enter the text of the response.

You can use tags in the body of the message to represent information, such as the incoming email's sender or subject. Tags use percentage signs (%) as markers.

The following tags are available:

  • %subject% - The subject of the message that the autoresponder received.
  • %from% - The name of the sender of the message that the autoresponder received. If the sender's name was not in the original email's header, the %from% tag prints the sender's email address.
  • %email% - The sender's email address.

Select a start time. You can choose Immediately or Custom. If you select Custom, a small calendar will appear where in you can select the date and time:

cpanel autoresponder

Select a stop time. You can choose Never or Custom. If you select Custom set the stop date and time in the same calendar:

cpanel autoresponder

Click Create/Modify button to save the autoresponder.

The autoresponder will be added to Current Autoresponders table:

cpanel autoresponder

Test the Autoresponder

From a private mail account we'll send an email to autoresponder@hostpulse-demo.com:

cpanel autoresponder

Few seconds later we receive the autoresponse that contains our Re: %subject% and HTML response:

cpanel autoresponder

cpanel autoresponder

Now let's check the autoresponder mail box. The email is received in our Inbox:

cpanel autoresponder

cpanel autoresponder

Our autoresponder is configured correctly and works just fine.

Edit an Autoresponder

Click the Edit link in the Current Autoresponders table next to the email address - you'll be redirected to the main autoresponder screen where you can edit any information.

Remove an autoresponder

To delete an autoresponder, click Delete next to the autoresponder that you wish to delete and confirm the deletion:

cpanel autoresponder

To view the autoresponders for a specific domain on your account, select the desired domain from the Managing menu on the top right side of the Autoresponders interface:

cpanel autoresponder

To find an autoresponder by a keyword you can use the search form:

cpanel autoresponder

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