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Privacy policy

At HostPulse, we are committed to protect any data that we collect concerning you and the services you have with us. We save and use your personal data only to process your orders and to get in touch with you. If you subscribe to our customer newsletter, we also use your email address to send it out. We will automatically send you status messages from HostPulse.net

By using our services you agree to the use of the data that we collect in accordance with the Privacy Policy stated bellow. The target of this Privacy Policy is to enable you in understanding what personal information of yours is collected, how and when we might use it or share your information, and how you can correct any inaccuracies in the information. This Privacy Policy explains our online information practices and the choices you can make about the way your information is collected and used.

1. Information Collected

Every time you visit our website, your IP address and other pieces of information are saved in anonymized form. If you register an account with us, your contact information will be stored. If you order products from us, your address and payment information will also be stored. We collect the following types of information from you to provide you with the products and services you purchased and for the purposes described below

COOKIES AND TRACKING.

HostPulse cookies

We use cookies to give you the best online experience. By using our website, you agree to our use of cookies in accordance with our cookie policy.

Necessary cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work if blocked. These cookies do not store any personally identifiable information.

Performance cookies

All information collected with these cookies is anonymous. The information gathered allows us to measure and improve the performance of our web site in order to create better customer experience. They also show us which pages are used the most and which the least, and give us an insight into how visitors use and interact with our website. We would not know if you are visiting our website and we would not be able to fix any problems you may experience while browsing if these cookies are disabled. Performance cookies used:

·       Google analytics

·       Hotjar

Third party cookies

Marketing cookies are used to track visitors across websites. On different pages we may present you with content that is provided by a third party such as Youtube, Facebook, Instagram. We don’t have control over the cookies being set by these third parties. For more information, you can visit their respectful cookie policy pages to learn more.

SOCIAL MEDIA

Our website may include social media features (such as the Facebook "Like" button). These features may collect your IP address and which page you are visiting on our website, and may set a cookie to enable the feature to function properly. Social media features and widgets may be hosted by a third party or directly on our website. Your interactions with these features are governed by the privacy policy of the company providing the feature.

DATA AND INFORMATION SUBMITTED TO THIRD PARTIES ON OUR NETWORK

This Privacy Policy does not apply to data or personal information that may be submitted to, or collected by, third-party websites hosted by HostPulse or to domain names registered by HostPulse. Such websites and domain names are not owned or controlled by us. You should independently evaluate the privacy policies of such third-party websites before submitting data or personal information to them.

YOUR RIGHTS AS A "DATA SUBJECT"

You have the right to information about your personal data that we process. If you do not make requests for information in writing, please bear in mind that we might ask you to provide proof that you who you claim to be. Furthermore, you have a right to rectification or deletion or restriction of processing, as it is applicable to you under the law. Furthermore, in accordance with legal requirements, you have the right to object to us processing your data. You also have the right of data portability.

OPT OUT

By default, customers will receive invoices and any system updates. Please note that customers may not opt out of receiving important system notifications or emails about their accounts.

Customers are able to opt out of newsletters and mailings by using the unsubscribe link in any promotional email or as otherwise provided in the communication.

VOLUNTARY NATURE OF DATA PROVISION

There is no statutory obligation for you to provide your data to HostPulse.net. However, you cannot use some of our services if you do not provide your data

2. INFORMATION USE

PERSONAL INFORMATION

The personal information we collect depends on the type of service, support, or sales inquiry, and may include your name, address, telephone number, email address, dates of service provided, types of service provided, payment history, manner of payment, amount of payments, date of payments, domain name, credit card or other payment information. The financial information will only be used to bill you for the products and services you purchased. If you purchase by credit card, this information may be forwarded to your credit card provider. When transferring personal information a security icon will appear in your browser.

You can delete your user account with us by sending an email to DPO@HostPulse.net with your deletion request. The legal basis for this data processing is Art. 6 (1) lit. b GDPR.

LOG FILES

Whenever you visit our websites, we automatically store certain data. This includes your IP address, type and version of the browser you use, time, date, website from which you come to our site. Your IP address is saved for 7 days and then anonymized. You can then no longer be identified. The legal basis for this data process is Art. 6 (1) lit. f GDPR.

EMAIL ADDRESSES

We use your email to send you automated messages from HostPulse or If you subscribe to our newsletter we also store your email address. We delete your email address once you delete your user account or if you unsubscribe from our newsletter. The legal basis for this data processing is Art. 6 (1) lit. a or Art. 6 (1) lit. b GDPR.

SWEEPSTAKES

We sometimes have sweepstakes on our websites for various occasions. If you choose to participate in the sweepstakes, we save your first and last names, your email address and, if applicable, the country you come from. We use the collected data only to process the sweepstakes. Once the sweepstakes end and the winner or winners are chosen and notified, the collected data are deleted. The legal basis for this data processing is Art. 6 (1) lit. a GDPR.

WHO WE FORWARD YOUR DATA TO

External service providers may have access to your data while they assist us in providing our services. In some cases, third parties such as government authorities, external consultants, or our business partners may receive your data.

IN PARTICULAR, THIS MAY OCCUR IN THE FOLLOWING CASES:

DOMAIN REGISTRATION

If we register a domain for you, we provide the required data to the corresponding registration service provider.

PAYMENT VIA CREDIT CARD:

When paying via credit card, the payment is processed by an external service provider. For credit card payments, your information is collected directly by SafeCharge International Group Limited

THIRD COUNTRIES

We only share your personal data as necessary for any third party to provide the services as requested or as needed on our behalf. These third parties (and any subcontractors) are subject to strict data processing terms and conditions and are prohibited from utilising, sharing or retaining your personal data for any purpose other than as they have been specifically contracted for (or without your consent).

LAW ENFORCEMENT AND SPECIAL CASES.

We cooperate with government and law enforcement officials to enforce and comply with the law. We will disclose any information about users upon a valid request by government or law officials as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including without limitation subpoenas), to protect your property and rights, or the property and rights of a third party, to protect the safety of the public or any person, or to stop activity that we consider illegal or unethical.

WHERE DO WE PROCESS YOUR DATA?

We process your data exclusively in our data centers in Bulgaria.

3. DATA SECURITY

HostPulse uses technical security measures to prevent the loss, misuse, alternation or unauthorized disclosure of information under our control. HostPulse uses security measures including and not limited to: physical, electronic and managerial procedures to safeguard and secure the information we collect online. All sensitive information is collected on a secure server. When we ask customers or users to provide financial information (such as a credit card number) that data is protected using Secure Sockets Layer ("SSL") technology.

4. AGE RESTRICTIONS

Our Services are available for purchase only for those over the age of 16. Our Services are not targeted to, intended to be consumed by or designed to entice individuals under the age of 16. If you know of or have reason to believe anyone under the age of 16 has provided us with any personal data, please contact us.

5. CHANGES TO THIS POLICY

We reserve the right to revise, amend, or modify this Privacy Policy at any time and in any manner. However, if we plan to materially change how we plan to use previously collected personal information, we will provide you with advance notice prior to the change becoming effective and an opportunity to opt-out of such differing uses. We encourage you to periodically review this page for the latest information on our privacy practices.

Last Updated: December, 2018